Refund policy

✅ Maxxm Return & Refund Policy

At Maxxm, your satisfaction is our priority. We proudly stand behind the quality of our herbal supplements and want you to feel confident with every purchase.

💸 90-Day Money-Back Guarantee (First-Time Customers Only)

We offer a risk-free 90-day money-back guarantee for first-time customers. If you’re not satisfied for any reason within 90 days of delivery, simply contact us and we’ll issue a full refund — no return required.

  • One-time use per customer

  • We reserve the right to request proof of identity or purchase to prevent abuse of this policy

  • Applies only to your first order with Maxxm

This policy is designed to ensure a fair, hassle-free experience while protecting against fraudulent claims.

🔁 Standard Returns (After 90 Days or Repeat Orders)

For any orders outside the 90-day guarantee or for repeat customers, we accept returns on unopened and unused products within 90 days of delivery.

To qualify for a return:

  • Items must be sealed, unused, and in original packaging

  • You must provide valid proof of purchase (order # or receipt)

  • Return shipping is the customer's responsibility; we do not issue prepaid labels

🛠️ Damaged or Defective Items

If your product arrives damaged or defective, we’ll replace it at no cost. Please contact us within 7 days of delivery with:

  • Your order number

  • A clear photo of the issue

We’ll ship out a replacement as soon as possible.

💳 Refund Processing

Once your refund is approved:

  • A full refund will be issued to your original payment method

  • Processing time is typically 1–5 business days

  • No restocking fees or hidden charges apply

📩 How to Request a Refund or Start a Return

To initiate a refund or return, please email support@maxxm.com with:

  • Your order number

  • Reason for the request

  • A photo if applicable

Our support team is here to help and ensure your experience is seamless.

⚠️ Important: Dispute & Chargeback Policy

If you’re unhappy for any reason, please contact us directly first — we’re committed to resolving issues quickly and fairly.

By placing an order, you agree to provide us the opportunity to address concerns before initiating any chargeback or payment dispute. Unwarranted disputes may result in suspension of future orders.